1 reviews | Active since Jan 2012
Truworths Head Office
<p>I've been trying since 25 April to register online to view my statements as I have not been getting them in the post. I would like to pay Truworths and not go into arrears, however, I cannot do that if I do not receive statements. I tried registering online and could not as the website told me to call Truworths or email ********** which I did on 25 April. I did not receive a response and emailed again on 26 April stating my urgency. Eventually I received a response fro Robin on 28 April asking for my account number/ID number as well as contact number and email address. I responded promptly on 28 April. It is 1 May (which I know is a public holiday) however, no one has responded. Do I have to wait till I go into arrears for them to contact me? I'm extremely annoyed, all I want to do is pay my account on time. </p>
Thank you for your post and allowing us the opportunity to respond.
We sincerely apologize for the delay in the response to your email and acknowledge your frustration in this regard.
We confirm receipt of your email on 28 April 2017 and can verify that a response was sent to you today to confirm that your details have been updated and a copy of your latest statement was sent to you via email.
Our consultant has attempted to contact you but was regrettably unsuccessful in her attempt and has left you a voicemail message.
We thank you for taking the time to inform us of your concerns and once again apologize for your experience in this regard.
Please feel free to contact us on *** or to ***, should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We sincerely apologize for the delay in the response to your email and acknowledge your frustration in this regard.
We confirm receipt of your email on 28 April 2017 and can verify that a response was sent to you today to confirm that your details have been updated and a copy of your latest statement was sent to you via email.
Our consultant has attempted to contact you but was regrettably unsuccessful in her attempt and has left you a voicemail message.
We thank you for taking the time to inform us of your concerns and once again apologize for your experience in this regard.
Please feel free to contact us on *** or to ***, should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team