1 reviews | Active since Aug 2012
Truworths has the worst customer service
Truworths has the worst exchange / customer service. Honestly their don't have a system in place to accommodate the consumer. They think they are doing me a favour, Hell no, by me spending my money helps to employ people and keeps the store opened. That's the store experience then I called customer service in Cape Town, What a Flipping joke that was: i asked to speak to a manager, i was told he is busy, the lady also said she's not going to take down my contact details because they won't return my call. I have to first escalate it with the call centre then only will they look into it, WHAT BULL! But anyway the garment that i was exchanging, will now be credited and i will be closing off my account a.s.a.p. I don't need to beg for service to spend my money.
Thank you for affording us the opportunity to address your concerns.
We acknowledge your frustration regarding this matter in wanting to exchange the garment for a different size despite having the proof of purchase. However, as the garment was purchased on your wife's account, your exchange request did not fully comply with the Terms and Conditions of our Returns Policy.
Kindly be advised that our policies and procedures are in place in order to protect all our customers, therefore it is imperative that such a policy is adhered to at all times.
We can confirm that we have arranged to have the required item delivered to your closest store and that you are satisfied with the explanation of our Returns Policy as well as the outcome of this matter.
We value your support and are pleased that you have reconsidered your decision to close your account with us.
Yours sincerely,
Chevola
Thank you for affording us the opportunity to address your concerns.
We acknowledge your frustration regarding this matter in wanting to exchange the garment for a different size despite having the proof of purchase. However, as the garment was purchased on your wife's account, your exchange request did not fully comply with the Terms and Conditions of our Returns Policy.
Kindly be advised that our policies and procedures are in place in order to protect all our customers, therefore it is imperative that such a policy is adhered to at all times.
We can confirm that we have arranged to have the required item delivered to your closest store and that you are satisfied with the explanation of our Returns Policy as well as the outcome of this matter.
We value your support and are pleased that you have reconsidered your decision to close your account with us.
Yours sincerely,
Chevola