1 reviews | Active since Oct 2017
Truworths has no worth
The service and return policy of Truworths is dismal. A policy that makes no sense. A policy so greedy in making money that it will do so in violation of regulations and acts in place to protect the consumer.
When returning gifts to Truworths, after embarrassingly having to ask the giftee for the receipt - Truworths accessed the 3rd parties account with no written consent, no ID documentation and disclosed to me the clients account details; their outstanding balance; their account limit. This in the time or POPIA.
During the process, not only did they disclose all this private information, they also accidently billed the account again.
If no gift cards, refunds or exchanges will be done by Truworths. Then make it clear! Then 3rd parties will have to in future return the good themselves.
Now we're left here having to explain to the giftee this mess.
Pathetic
Now here with no clothing items; no voucher or refund; and details of account balance; credit available. In a position where we had to go against our values to ask for a receipt from a giftee; and now have to explain how their account was charged; refunded and re - refunded without written consent, ID documentation, no physical presence. And at the end of the day, sitting on what to do with this POPIA act violation.
Now here with no clothing items; no voucher or refund; and details of account balance; credit available. In a position where we had to go against our values to ask for a receipt from a giftee; and now have to explain how their account was charged; refunded and re - refunded without written consent, ID documentation, no physical presence. And at the end of the day, sitting on what to do with this POPIA act violation.
According to the Area manager - no consent needed to manipulate a third parties account. No ID documentation to access an account. Private confidential information can readily be distributed. No enquiries into the case before phoning. Now needs to phone someone because she can't MANAGE this. But it's in your title.
And such unprofessionalism and entitlement. Your parents must be so proud
According to the Area manager - no consent needed to manipulate a third parties account. No ID documentation to access an account. Private confidential information can readily be distributed. No enquiries into the case before phoning. Now needs to phone someone because she can't MANAGE this. But it's in your title.
And such unprofessionalism and entitlement. Your parents must be so proud