TRUWORTHS HAS NO COMPASSION FOR THEIR PAYING CUSTOMERS

Truworths will never see me as a customer again. I was unable to exchange my garments due to being away for 2 weeks and upon my return i was unable to enter the store due to it being monthend and with the covid regulations. I stood in the que for over 40 minutes on the one occasion without any success. Upon trying to returns my goods the following week they bluntly refused as it was past the 30days return policy although I explained my situation to them and begged them to exchange the garment for me they rudely refused and head office responded like an automated computer. Thruworts has no compassion or understanding towards their loyal customers and I will NEVER shop there again.

Herewith my correspondence and respond from them.

Good day Thank you for your email and affording us the opportunity to respond. At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za. Kind regards, Zandile Customer Services Consultant www.truworths.co.za FOLLOW US ON: Sent: 11 June 2021 10:13:58 AM Subject: RETURN REFUSAL

Good day I purchased a couple of garments at Truworths the 29th of April. I was away on business for two weeks and was unable to return two of the items that did not fit in the two weeks that passed after that. Upon my return I went to Truworths 3 times to try and return the items but with it being the end of the month and with the covid regulations I stood in the que for 40 minutes the one day and had to go as I couldn’t wait any longer. I managed to get to back again to the store which is very difficult as I stay one hour from town. But now it was 4 weeks after I originally bought the garments. I asked the staff to please assist in returning the clothes and explained to them my problem but they refused. I had over R2000.00 more garments that I wanted to buy more than what I was exchanging but they refuse to assist me. All the items tags are in place and the same garments I purchased is still available in store for sale. I do not want my money back in fact I am willing to buy more than my exchange but I have had no luck at the Malelane branch. Can you PLEASE assist me as I really am a good customer and I love the Truworths clothing but I feel this is unfair treatment as I had a valid reason why I was unable to return the garments in time. I can forward the slips and photos of the 2 items if you need to see that it has not been worn and all the slips are intact. You assistance will by highly appreciated in this matter.