1 reviews | Active since Jun 2016
TRUWORTHS HAS BAD CLIENT SERVICE AND ACCOUNT MANAGEMENT
I have been a customer of truworths for years. My account limit has been automatically increased over many months to eventually R15000 and installments being R2400. I managed to pay the account off and decreased my limit to R3000. NOW ITC reflects an account balance of R12000 and limit of R3000 which drastically affects my score! when I call to have it rectified I get different stories all the time, the response being the end of the line for me! FIX THIS IMMEDIATELY! i HAVE MANAGED MY ACCOUNT AND OWE YOU NOTHING. THIS WAS FULLY PAID BEFORE END MAY
Good day, Thank you for your email. Kindly be advised that your payment of R12000.00 has been received, and we thank you for making payment. Please note that we submit updates to the bureau on a monthly basis (last date of the month) on how you have managed your account. Kind regards, Milani Customer Services Consultant
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with the relevant department with regards to your concerns raised.
We have been informed that as your account was settled on 21 May 2018, subsequent to the date when our books on the accounts closed for May, your profile at the credit bureau will only be updated by the end of June 2018.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with the relevant department with regards to your concerns raised.
We have been informed that as your account was settled on 21 May 2018, subsequent to the date when our books on the accounts closed for May, your profile at the credit bureau will only be updated by the end of June 2018.
Please also note that your Payment Profile held at the credit bureaux is a true and accurate reflection of the manner in which you have conducted your account. This record will therefore remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We appreciate the opportunity to assist you and trust that we have clarified your concerns.
Kind regards,
Truworths Online Team