Truworths harasses customers!
I have been a customer of Truworths for many years, however now I am cancelling my account. Loyal, paying customer, I have had 2 incidents of absolute harassment which has caused me to cancel my contract with Truworths.
First Incident I paid a large lump sum to bring my Truworths account down, then the next month I didn't put an installment in, but they phone and harass even though I am ahead of my payment schedule.
This month, I short paid by R200, which they phoned me and I said I will pay it in, they proceed to harass me 3-5 times per day, leaving endless messages on my phone, even after the fact that I have paid them.
Well done Truworths you have lost a customer!!!! Good Bye
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Truworths's replyOfficial
28 Feb 2019, 10:10 Thank you for bringing this matter to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and referred the issue to the relevant Management to attend to.
In the interim we tried to contact you to clarify this matter; however we were unsuccessful in our attempt. We wish to advise that EFT payments takes 2-5 working days to reflect on our records, and can further confirm that your payment has been received made via EFT even though it was short paid.
Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Kind regards, Truworths Online Team
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and referred the issue to the relevant Management to attend to.
In the interim we tried to contact you to clarify this matter; however we were unsuccessful in our attempt. We wish to advise that EFT payments takes 2-5 working days to reflect on our records, and can further confirm that your payment has been received made via EFT even though it was short paid.
Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Kind regards, Truworths Online Team
Truworths's reply28 Feb 2019, 10:10
Official
Thank you for bringing this matter to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and referred the issue to the relevant Management to attend to.
In the interim we tried to contact you to clarify this matter; however we were unsuccessful in our attempt. We wish to advise that EFT payments takes 2-5 working days to reflect on our records, and can further confirm that your payment has been received made via EFT even though it was short paid.
Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Kind regards, Truworths Online Team
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We have investigated your concerns raised, and referred the issue to the relevant Management to attend to.
In the interim we tried to contact you to clarify this matter; however we were unsuccessful in our attempt. We wish to advise that EFT payments takes 2-5 working days to reflect on our records, and can further confirm that your payment has been received made via EFT even though it was short paid.
Please contact us directly on *** or via email *** , should you have any queries, suggestions or concerns and we will gladly assist. Kind regards, Truworths Online Team