1 reviews | Active since Dec 2017
Truworths Group
The Truwoths Group is the most incompatent chain group Ia have ever come across. I have had three run ins with them. First it was Truwoths, then Uzzi, now the new addition to the group, Office London. They want you to order goods from them and they give you a lead time, but man they never know what is going on in tjeir own group. Seven days are now 10 days. With Truworths they said 4 work days and it ended up with 3 weeks and still no delivery. Are we so used to non delivery that the chaingroups are also following our ruling party. Truworths Group = ANC
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter; and confirm that we have investigated your concerns raised. This matter was also escalated for the attention of the respective Area Manager, to be attended to without delay.
We have ascertained that even though the item was found when you initially placed the order, it was regrettably not charged to your account.
We regret any frustration caused as a result of this matter, however, following our communication with you, are pleased to confirm that your parcel has been successfully delivered.
Our customers are important to us and we hope that we were able to adequately address your query for you.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter; and confirm that we have investigated your concerns raised. This matter was also escalated for the attention of the respective Area Manager, to be attended to without delay.
We have ascertained that even though the item was found when you initially placed the order, it was regrettably not charged to your account.
We regret any frustration caused as a result of this matter, however, following our communication with you, are pleased to confirm that your parcel has been successfully delivered.
Our customers are important to us and we hope that we were able to adequately address your query for you.
Kind regards,
Truworths Online Team