SP
Shanelle P
1 reviews | Active since Mar 2019
24 Nov 2019, 12:01
Truworths Greenstone Mall - disgusting service received!!!
Disgusting service received from the manager at Truworths greenstone mall. Completely unhelpful and rude! Tried to to a simple exchange and she was so Unhelpful and refused to assist even though I had gift recipes for all items. Horrible system! Horrible service! Horrible staff! That particular manager gives all Truworths a bad name!
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Replies (2)
Truworths's replyOfficial
26 Nov 2019, 18:23 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply26 Nov 2019, 18:23
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
04 Dec 2019, 16:39Thank you for your post and affording us the opportunity to respond.
After investigating the concerns raised in your post, we can confirm that the relevant Area manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store manager.
Please note that any credit/refund is processed in the original method of tender and at the original price paid. Furthermore, regarding the service matter, it was addressed with relevant personnel.
We thank you for your patronage and trust that the matter has been satisfactorily resolved.
Yours sincerely,
Truworths Online Team
Truworths's reply04 Dec 2019, 16:39
Official
Thank you for your post and affording us the opportunity to respond.
After investigating the concerns raised in your post, we can confirm that the relevant Area manager has been in contact with you to convey our sincerest apologies for the manner in which you felt this matter was handled in-store. And can further confirm that upon your visit to the store the correct procedure was followed by the mentioned store manager.
Please note that any credit/refund is processed in the original method of tender and at the original price paid. Furthermore, regarding the service matter, it was addressed with relevant personnel.
We thank you for your patronage and trust that the matter has been satisfactorily resolved.
Yours sincerely,
Truworths Online Team