1 reviews | Active since Jun 2010
Truworths Gone Down The Drain
I went to Truworths on the 08/05/2015, requested for a boot my size to be delivered to the store (Cresta) the teller that assisted me told me the boot in my size is available at Church Street and that it would be delivered to the Cresta branch by 12/05/2015, I asled him several times if the boot has been put on my account and he assured me it has been and that I just have to come to the store once they send me an sms and collect the boot, everything has been processed, I then called on Monday the 11/05/2015 to find out how far the delivery was, I was then told that it takes 4 days from the date the boot has been found, and that they only found it in the SAME CHURCH STREET I have already been told the 08/05/2015 it was, and that it will now take another 4 days, I then went to Truworths on the 17/05/2015 and was told they WILL FIND OUT??????<br> Received a call on the 18/05/2015 to tell me the boot has been found, REALLY NOT SURE WHAT BOOT IS THIS THAT IS FOUND MORE THEN ONCE< ITS ALWAYS FFFOUUUND, and that it will not be sent to Cresta cause the credit on my account is not enough, which I am aware of as I went to spend the rest of the credit as I was ASSURED that the boot amount has g
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon investigation, we have ascertained that you were incorrectly informed by our store consultant, as orders are only charged once they have been sourced by our Fashion delivery department. Your order was correctly sourced on 11 May 2015, however could not be charged to your account, as there was a problem with your account.
We are concerned to hear about the service described in your post. As this is not in line with the high service standards and effortless shopping experience, we aim provide our valued customers. We immediately escalated this matter to the relevant Store Manager to address with the staff member involved. We were informed that the Area Manager has contacted you and was able to satisfactorily address your concerns raised.
We trust that we were able to adequately attend to your concerns and wish to apologise for any inconvenience caused as a result of this matter. Should you have any further concerns or inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon investigation, we have ascertained that you were incorrectly informed by our store consultant, as orders are only charged once they have been sourced by our Fashion delivery department. Your order was correctly sourced on 11 May 2015, however could not be charged to your account, as there was a problem with your account.
We are concerned to hear about the service described in your post. As this is not in line with the high service standards and effortless shopping experience, we aim provide our valued customers. We immediately escalated this matter to the relevant Store Manager to address with the staff member involved. We were informed that the Area Manager has contacted you and was able to satisfactorily address your concerns raised.
We trust that we were able to adequately attend to your concerns and wish to apologise for any inconvenience caused as a result of this matter. Should you have any further concerns or inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn