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Portia M
1 reviews | Active since Jan 2019
08 Mar 2021, 18:43
Truworths Galleria Mall query not attended
Truworths Galleria query not attended I have a Truworths account I made a purchase on the 16/02/21 for a Black Opel Foundation R317 on the 20/02/21 I went back to the store to make an exchange the foundation did not suit my skin colour it was too light. I was assisted by an Indian lady and Indian Manager they took my details asked to call me regarding the exchange they want to enquir from Black Opel. I have emailed customer service for a follow up they said the query was escalated. I have not receive my Black Opel suitable Foundation till today or any call from them. As I need to use it.
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Portia M's updateReviewer Update
11 Mar 2021, 15:41The matter was not resolved accordingly as I feel that it not fair and a waste of money to keep something that I'm not going to use. I still need the product to be exchanged and I need proof as correspondence with black opel I would like to get Black Opel direct contact details because I still do not get it why the foundation was not allowed to changed just because it was opened yes I opened it it did not suit my skin colour and I did not like it that why I need the one that will suit my skin colour I still want this matter to be resolved I'm not happy at all. R317 down the drain for something I'm not going to use
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Portia M's update11 Mar 2021, 15:41
Reviewer Update
The matter was not resolved accordingly as I feel that it not fair and a waste of money to keep something that I'm not going to use. I still need the product to be exchanged and I need proof as correspondence with black opel I would like to get Black Opel direct contact details because I still do not get it why the foundation was not allowed to changed just because it was opened yes I opened it it did not suit my skin colour and I did not like it that why I need the one that will suit my skin colour I still want this matter to be resolved I'm not happy at all. R317 down the drain for something I'm not going to use