1 reviews | Active since Mar 2018
Truworths ********** account
In June 2016 a ********** Truworths account was opened up in my name, from applying for a house to rent my information was used to open this ********** account. I was handed over to a debt collection agency, sent affidavits and all the information they needed numerous times just to be told to go back to Truworths and deal with their ***** department. I have sent all the necessary documentation to the ***** department in June 2017 and I have still not been contacted by anyone regarding this matter. I have been back to the Truworths store numerous times to find out how far this matter has been taken. I still have not heard a thing from Truworths and am getting a bad credit rating due to this matter.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email, and a full ITC clearance will be done, as advised.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it.
We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email, and a full ITC clearance will be done, as advised.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team