Truworths ********** account

<p>I have app**** for a home loan. On thursday 19May 2016 I received an email that my application for a homelone was declined. I phoned my agent and it came down to someone opening a Truworths account using my ID number and that this account is R5600.00 in arrears. I immediately contacted Truworths regarding the problem and they instructed me to send them a copy of my ID with an affidavit stating that I have never opend or used a Truworths account so that an investigation can be done. I also told the operator about the home loan that was declined and she made a note on the system stating the urgency of the investigation seeing that the approval of home loan depends on this ********** account. Friday morning just after 9 I faxed the needed documents to Truworths ***** dept.</p> <p> </p> <p>Today, 23 May 2016 at 15:40, I decided to phone Truworths just to hear about the situation of the investigation. It came to my attention that since the time I submitted the needed documents and the time i enquired about the investigation, NOTHING has happend. The operator said to me that they have received my documents on Friday morning, but it was not handed to the investigating participants. </p> <p> </p> <p>I am afraid/frustrated that I might loose the house we app**** for because the urgency of the matter is not taken into account by Truworths. This deeply concerns me as Truworths Customer Care and their ***** Department is taking their time with an urgent matter such as this.</p>