Truworths ***** Departments is a joke

On the 24th of November 2021 I received and sms at 5.10 pm stating the below.

"Dear MISS NKOSI, thank you for the recent transaction on your TRUWORTHS account. Hope to see you in store again soon. Call CT ***"

I immediately phoned the number as I was home with my husband at the time as we both work from home to notify them that I am home and did not make any purchases on my account.

Last transaction was returns at Greenstone Shopping mall for +-2000.

I spoke to Ra*** Felix (Erispe) who then said if I am disputing the transaction, I need to fill in a declaration form and send with my id to ***.

I submitted the requested information and she/he advised that they will investigate and revert to me. To date I have not received a response from her. I have sent follow up emails and I would call and the lady who answers would tell me that they are not on their desk and I should leave a message they will get back to me.

After sending numerous emails to Ra***. She/he then responded on email to say that Zaynab Abrahams is handling my query and she was copied in the email.

After numerous calls trying to get an update, I then requested to speak to the Manager as I am unable to make purchases on my truworths account which is frustrating since its December, Zaynab Abrahams answered and told me manager will only return next week Tuesday. I then asked why am I not receiving feedaback.

Almost a month later, she tells me that Ra*** never received my completed form so I should forward her the forms and She will investigate and she couldnt give me the turnaround time. I guess it can even take 5 years to investigate!!!!!

Zaynab Abrahams needs further training, such attitude and no sense of urgency and her fellow colleague Ra*** should not deal with customers.

Being a truworths customer for over 15 years, I am very disappointed in the service I have received from truwoths. After the investigating, I AM CLOSING MY ACCOUNT and will also ask my mom to close her account as she has had it for over 30 years as there are no controls over the security of our account and not to forget I have been using my ID for my purchases for over 2 years and all they tell you is the POST OFFICE strike. This is pathetic service and I am very disgusted by the two individuals mentioned above