1 reviews | Active since Jun 2018
Truworths *****
Someone went to Truworths in Rosebann on the 6 of June, open an account with my details and took clothes that worth more than R10 000 under my name. When I call to investigate, I was told that non of Truworths in SA have a working cameras so I must just wait for ***** department to do their investigation. I called them on the 14 to follow as I want my name cleared to this debt and spoke to a lady who advised that she is not sure how long will it take but they will let me know. And her voice was so rude
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that an account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
According to our records, this matter was brought to our attention when you alerted us on 12 June 2018. We confirm that we are in receipt of your documents as required, and that our ***** Department is currently working urgently to resolve this matter for you.
We sincerely apologise for any inconvenience caused as a result this matter, however confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, you are welcome to contact us directly.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that an account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
According to our records, this matter was brought to our attention when you alerted us on 12 June 2018. We confirm that we are in receipt of your documents as required, and that our ***** Department is currently working urgently to resolve this matter for you.
We sincerely apologise for any inconvenience caused as a result this matter, however confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, you are welcome to contact us directly.
Kind regards,
Truworths Online Team