1 reviews | Active since Sept 2015
Truworths *****
<p>On 1 August 2016 I informed Truworths that they had a ********** account on my name. I send all the necesarry documentation and asked for the copies of the forms used to commit the ***** to add to an already existing case against an identity *****. It has been 21 days and still I have had no response from this company. I emailed Zelda Kafi again on Friday to ask for an explanation for this horrible customer service. Still no response. Pathetic service and very poor credit checking from the side of this company</p>
Thank you for your post.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We acknowledge your frustration regarding the delay in feedback and therefore liaised with the relevant management of our ***** Department to urgently attend to this matter.
We believe that a consultant from the department has attempted to contact you in this regard but were regretfully unsuccessful in her attempt. She has therefore sent you an email containing a letter with the outcome of your dispute.
We wish to sincerely apologize for the delay in feedback and trust that we were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team
Thank you for your post.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We acknowledge your frustration regarding the delay in feedback and therefore liaised with the relevant management of our ***** Department to urgently attend to this matter.
We believe that a consultant from the department has attempted to contact you in this regard but were regretfully unsuccessful in her attempt. She has therefore sent you an email containing a letter with the outcome of your dispute.
We wish to sincerely apologize for the delay in feedback and trust that we were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team