Truworths Finrite Claim Complaint

I have had a very horrible experience with Truworths Finrite.

Terrible customer service the consultant on the phone is just nonsense and just willing to throw in their opinion instead of listening to me the achieved customer she thinks its wise to just throw in her two cent instead of actually doing her job.

I am appalled at the level of service and I don't appreciate her pretending we are friends having a conversation.

How do I insure a phone to the value of R5000 pay excess of 15% of R5000(R750) only to be given a phone to the value of R3600 and told I need to accept that. I should have been given options of a phone replacement to the same value of the phone insured not a phone with a price tag thats less.

Disgusting service absolutely disgusting.Trying to make customers seem like we are mad here when she should have been listening terrible training and terrible management.