1 reviews | Active since Jul 2017
Truworths Fashion Delivery Service Useless!!!
<p>I placed an order online on Saturday 1 July for items I need today, Friday 7 July. The items have been charged to the account. Only to find out that the items will only be delivered 7 working days after the courier collects it and not 3 working days like the website says. Pathetic. And when calling customer service they are very happy to cancel my order and not do anything to help me get the items in time. Talk about terrible service.</p>
Thank you for your post and affording us the opportunity to assist.
We acknowledge your frustration and sincerely apologise for the service you received regarding your Fashion Delivery. We agree that it is unacceptable and have brought this to the attention of the relevant Management team and Courier Company contracted to do our collections and deliveries. The matter is being investigated and the appropriate action will be taken to ensure that all parcels are delivered within the stipulated working days.
We can confirm that your parcels were successfully delivered between the 6th and 10th of July.
We hope that the attention afforded to your query has reassured you that we value you as our customer and that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to assist.
We acknowledge your frustration and sincerely apologise for the service you received regarding your Fashion Delivery. We agree that it is unacceptable and have brought this to the attention of the relevant Management team and Courier Company contracted to do our collections and deliveries. The matter is being investigated and the appropriate action will be taken to ensure that all parcels are delivered within the stipulated working days.
We can confirm that your parcels were successfully delivered between the 6th and 10th of July.
We hope that the attention afforded to your query has reassured you that we value you as our customer and that this matter has been acceptably addressed. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team