1 reviews | Active since Jun 2016
Truworths Fashion Delievery is Disappointing
<p>I ordered a pair of boots at Truworths - Sandton on the 4th June 2016 with a fashion delievery. The pair of boots were to be delivered to the Rosebank branch. I was told this takes atleast a week. In my case however this has taken more than 4 weeks of waiting and no one communitated with me of the feedback. I have had to call every week since with no clear feedback still. I have wrote emails to the Truworths group about this and still no call to acknowledge my emails or to acknowledge that I still have not received my purchase of the boots. I was also told that this has already been paid by me in my account. How do I pay for something I have not even received or told that it is ready for me to pick up. I am also expected to pay R40 for that service of fashion delievery that was not done yet. I am seriously disappointed at the service that Truworths has given me or has not even given me. Over promised me and under delivered. Disappointing in indeed....Still on-going fighting to receive my purchase. :-(</p>
The service described in your post is unacceptable and not the experience we would like our customers to have when making use of Fashion Delivery service. We therefore wish to convey our sincerest apologies for the manner in which you were assisted in this regard.
We have conducted an investigation into this matter and established that your parcel was delivered to the store mentioned in your post on 09 June 2016. We immediately escalated this matter to the manager of the store who advised that the store consultants omitted to contact you to advise that your order was delivered.
She will therefore take the appropriate action against the consultants involved to ensure that this level of service is not repeated and verified that you have subsequently collected the parcel from the store. We have further waivered the delivery fee from your Truworths account.
We once again sincerely apologize for your experience and can assure you that this matter has been addressed in earnest.
We regret that we were unable to reach you on the number provided in your post, however please feel free to contact us on ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
The service described in your post is unacceptable and not the experience we would like our customers to have when making use of Fashion Delivery service. We therefore wish to convey our sincerest apologies for the manner in which you were assisted in this regard.
We have conducted an investigation into this matter and established that your parcel was delivered to the store mentioned in your post on 09 June 2016. We immediately escalated this matter to the manager of the store who advised that the store consultants omitted to contact you to advise that your order was delivered.
She will therefore take the appropriate action against the consultants involved to ensure that this level of service is not repeated and verified that you have subsequently collected the parcel from the store. We have further waivered the delivery fee from your Truworths account.
We once again sincerely apologize for your experience and can assure you that this matter has been addressed in earnest.
We regret that we were unable to reach you on the number provided in your post, however please feel free to contact us on ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team