Truworths falsely listed me with the South African ***** Prevention Services

I recently found out that Truworths has listed me with the South African ***** Prevention Services (SAFPS). For the record, I do not have an account with Truworths, I’ve never had one in the past and I have never app**** for one. I went to the store to enquire regarding the above mentioned and I was put through to the Truworths ***** department. A lady named Damin who was assisting me on the phone said that “someone” tried to open an account using my ID in March 2021. She said they called me to verify the application and that I disputed the application and that is how they ended up listing my ID with the SAFPS. I asked her to kindly provide me with the call recording (since all calls are recorded for security purposes) where I was called to verify the application and she refused. I also asked her for the exact date which they called me and she said her system does not show the information anymore. I asked her to kindly provide me with the contact numbers used to open the account because clearly they were not mine and she said her system does not show all the digits since its old information. I then proceeded to ask her to email or send me anything in black and white as proof that someone did actually try to open an account using my ID because at this point none of this seems to make sense to me which she also refused to do saying that she can’t due to POPIA.

I asked the lady which POPIA is she referring to and who is she protecting because the ID in question in mine and I am sitting with verification documents from Home Affairs confirming that the ID is mine and I am also in possession of an Affidavit stating under oath that the ID is mine and I have never opened an account at Truworths so who is she protecting? The lady did not even sound fazed as if she knew what was really going on. The lady refused to assist me but instead further asked me for additional personal documents namely my salary advise, copy of my ID and proof of residence saying what she can do for me is to write a ‘***** victim letter’ which I will be required to produce every time at banks, stores and literally everywhere where my ID is required for the next 10 years (more like another ID). Currently, I cannot be assisted anywhere with anything financially. I can’t even open an account anywhere due to the listing with the SAFPS. This is very traumatic for me. I have reasons to believe that all this was an inside job. All my reasons were clearly stated in the ***** and ****** identity case that I opened because nothing makes sense and nothing is adding up. After numerous informative engagements with SAFPS, Consumer Ombuds and other relevant stakeholders, I believe there are other effective ways of settling this issue without putting further strain on my Identity, reputation and my wellbeing other than a ***** victim letter that will continue to terrorise, discriminate and further victimize me for the next decade while the real perpetrator is on to his/her next victim, unbothered and free. This is a very traumatic and life altering experience that Truworths has put me through. This whole ordeal had caused me depression and I am struggling to even cope at work and it is affecting me emotionally, psychologically and financially. This issue is affecting me holistically.