CM
Confidence M
1 reviews | Active since Mar 2019
26 Mar 2019, 15:00
Truworths False Reversal Transaction for - Balance
I had an outstanding balance which I managed to pay and it happened that I paid more. The monthly statement should that I had a negative balance which they claim it was reversed into my bank account but I have no track of it. I tried calling 4 times and I have not found a solution to this matter.
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Replies (3)
Truworths's replyOfficial
26 Mar 2019, 18:30We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply26 Mar 2019, 18:30
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
CM
Confidence M's updateReviewer Update
29 Mar 2019, 10:26I havent any response even after calling again and sending proof of my bank statement
CM
Confidence M's update29 Mar 2019, 10:26
Reviewer Update
I havent any response even after calling again and sending proof of my bank statement
Truworths's replyOfficial
29 Mar 2019, 15:55 Thank you for your post.
Upon receipt of your post, we have escalated your concerns raised to the relevant department to address. We were informed that due to the debit order reversal, your credit balance was then canceled.
Following the conversation you had with one of our consultants, we can verify that you were advised of this. We are however pleased to confirm that this matter has been resolved in the interim.
Should you require any further assistance, please feel free to contact us directly on 021- *** or email ***.
Yours sincerely, Truworths Online Team
Upon receipt of your post, we have escalated your concerns raised to the relevant department to address. We were informed that due to the debit order reversal, your credit balance was then canceled.
Following the conversation you had with one of our consultants, we can verify that you were advised of this. We are however pleased to confirm that this matter has been resolved in the interim.
Should you require any further assistance, please feel free to contact us directly on 021- *** or email ***.
Yours sincerely, Truworths Online Team
Truworths's reply29 Mar 2019, 15:55
Official
Thank you for your post.
Upon receipt of your post, we have escalated your concerns raised to the relevant department to address. We were informed that due to the debit order reversal, your credit balance was then canceled.
Following the conversation you had with one of our consultants, we can verify that you were advised of this. We are however pleased to confirm that this matter has been resolved in the interim.
Should you require any further assistance, please feel free to contact us directly on 021- *** or email ***.
Yours sincerely, Truworths Online Team
Upon receipt of your post, we have escalated your concerns raised to the relevant department to address. We were informed that due to the debit order reversal, your credit balance was then canceled.
Following the conversation you had with one of our consultants, we can verify that you were advised of this. We are however pleased to confirm that this matter has been resolved in the interim.
Should you require any further assistance, please feel free to contact us directly on 021- *** or email ***.
Yours sincerely, Truworths Online Team