1 reviews | Active since Jan 2013
TRUWORTHS EXPECTS NON HUMAN BEHAVIOUR
I bought a blouse. I lost the receipt and Truworths refuses to return the item. At this time of year when you are shopping practically everyday, receipts get lost. Are Truworths not expecting human errors. Pathetic service delivery
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy we will gladly credit or exchange merchandise returned within 30 days from the date of purchase, provided that valid proof of purchase or gift receipt is presented and the item has not been worn or used.
As you were not in possession of the purchase docket at the time of your return, you were correctly informed that a credit or exchange could not be authorized.
This being said, we confirm that a request has been made for you to provide us with additional information regarding the purchase made at one of our stores. Once received, we will gladly try to further assist you, in the hopes of being able to resolve this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy we will gladly credit or exchange merchandise returned within 30 days from the date of purchase, provided that valid proof of purchase or gift receipt is presented and the item has not been worn or used.
As you were not in possession of the purchase docket at the time of your return, you were correctly informed that a credit or exchange could not be authorized.
This being said, we confirm that a request has been made for you to provide us with additional information regarding the purchase made at one of our stores. Once received, we will gladly try to further assist you, in the hopes of being able to resolve this matter for you.
Kind regards,
Truworths Online Team