1 reviews | Active since Dec 2014
Truworths Exchange Policy is Deplorable
<p>Truworths will not exchange a gift I recieved without a sales slip. The shirt does not fit me. It is a Truworths exclusive brand (Uzzi), so it cannot have been ourchased elsewhere. It is in its original packing, is pristine and still has the sales tag and price attached!</p> <p>They insist on a sales slip, suggesting I approach the person who gave it to me and ask for their sales slip. How rude and akward is that!</p> <p>Their returns policy stinks! Woolworths and Pick and Pay treat their clientele way better, with respect , trust and value.</p> <p>I will certainly avoid Truworths and would encourage others to do so as well.</p>
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
Our Returns Policy facilitates an exchange or a credit on an item(s) returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented on return as proof of purchase and all the requirements of our returns policy are met. This policy is also displayed on the reverse side of our invoices.
As you do not have the required proof of purchase, you were correctly informed in store that a return or exchange could not be authorized. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
Our customers are important to us and we go to great lengths to ensure that the merchandise we sell meets our high standards and remain current with the latest fashion trends.
We regret that we are not able to assist you should the proof of purchase not be acquired. If you however have any other matter of concern, please contact us at *** or on 021- ***.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
Our Returns Policy facilitates an exchange or a credit on an item(s) returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented on return as proof of purchase and all the requirements of our returns policy are met. This policy is also displayed on the reverse side of our invoices.
As you do not have the required proof of purchase, you were correctly informed in store that a return or exchange could not be authorized. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
Our customers are important to us and we go to great lengths to ensure that the merchandise we sell meets our high standards and remain current with the latest fashion trends.
We regret that we are not able to assist you should the proof of purchase not be acquired. If you however have any other matter of concern, please contact us at *** or on 021- ***.
Kind regards,
Truworths Online Team