KL
Kagiso L
1 reviews | Active since May 2018
06 Sept 2019, 16:39
Truworths erroneously sent my details to mbd
Truworths erroneously sent my details to mbd even though I've never defaulted on my payments. Now mbd harassing me everyday even though I constantly explain to them that my details were not supposed to be sent to them in the first place. I get an average of 3 calls from them everyday.
Truworths please get off MBD off my back, it was you who gave them my numbers in error. Make it right. The only people who complain about MBD are the ones who should not be dealing with MBD.
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Replies (3)
Truworths's replyOfficial
07 Sept 2019, 10:57We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply07 Sept 2019, 10:57
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
09 Sept 2019, 09:34Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were advised that your contact number has been removed. Please note these changes take up 24-48 hours to take effect. We can further confirm that you were contacted and advised of the outcome of this matter.
We sincerely apologise for any inconvenience caused as a matter of this and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Truworths's reply09 Sept 2019, 09:34
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to address.
We were advised that your contact number has been removed. Please note these changes take up 24-48 hours to take effect. We can further confirm that you were contacted and advised of the outcome of this matter.
We sincerely apologise for any inconvenience caused as a matter of this and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
KL
Kagiso L's updateReviewer Update
30 Sept 2019, 22:44Thank you Truworths. MBD has not contacted me since you intervened. I should have contacted you sooner. It would have saved me my time and sanity I lost trying to speak to MBD.
KL
Kagiso L's update30 Sept 2019, 22:44
Reviewer Update
Thank you Truworths. MBD has not contacted me since you intervened. I should have contacted you sooner. It would have saved me my time and sanity I lost trying to speak to MBD.