Truworths employees are **********

I am displeased with Truworths incompetence. On the 25th of Nov, I'd paid in my monthly installment as per usual. Today when I wanted to purchase an item at Truworths I was told that I'd spent over my account limit. These transactions that I had no knowledge of happened on the 26th of Nov. Items worth R12 000 were purchased without my knowledge or authorisation on my account.

This issue is extremely concerning to me because I cannot fathom how they could allow someone to acquire various items without my signature or ID. This whole situation is a violation of my private information. It's very clear that this was an inside job, since these items were purchased at another Truworths store that I've never been to instead of at Truworths Galleria Mall, which is where I usually shop.

How could your management be so *********** as to not account for incidents like these? Now I must be liable to pay for items that I didn't even purchase? I wasn't aware that these transactions happened. If I hadn't gone to Truworths today then it's clear that I would not have found out.

Tell me, why would a sane person pay for their account on the 25th , and then go max out their credit limit on the 26th? Truworths management needs to answer for this crime. This is absolute *****. I am telling everyone I know to not ever purchase any items from your store. You do not deserve any customers for your carelessness.

To recap: • I paid my monthly installment at Truworths Galleria Mall (like I always do) • The person who assisted me on the till has employee number: *** • This happened on the 25th of November at 12:05 pm • I did not go into Truworths after that until this December. • I'm going to encourage people to close their Truworths accounts because Truworths doesn't know how to take care of its customers •How could you allow an absolute stranger to use my account without my authorisation? Without my signature?

I urge you to fix this. I will not pay for your employees incompetence. After shopping with Truworths for over 15 years, this is how I get treated?

You are losing a loyal customer. This is disgraceful. Fix this

My details are as follows:

Name: Mr Thandanani Dlamini ID: *** Cell no: ***