Truworths employ and train agents to be rude

Do U deliberately train your staff to harass clients. Your clever computer software is designed to auto dial us when we cant pay. NOTE I SAID CANT, NOT WONT!! You have no plan B for customers who CAN'T pay, who lose their jobs, who fall ill, who suffer any kind of unforeseen financial difficulty. Your call center agents r not saints themselves who have never fallen behind in payments! So i'm certain that the only explanation for their arrogant rude demeaning tactics is because they are trained to speak to us like we are dirt so we pay you with blood money. Yes U get your money!! Very clever by harassing people, threatening hand over that never actually happens. AS YOUR AGENT TOLD ME HERSELF you proceed with harassing phone calls for 9 months before you hand us over. AND THEN THE ****BAGS YOU EMPLOY TO COLLECT ARE EVEN WORSE, Like another complainant commented WE DON'T NEED TRUWORTHS TO BE OUR DEBT COUNSELORS!! it is not your job to question and interrogate us about our reason for not paying. Come up with a plan B or hand me over please so I can tell the judge your 350 is more important than feeding my kids right now.