Truworths Elukwatini

I went to Truworths Elukwatini and I was so hurt by how I was treated or I feel it is unfair rather.

I lay byed a dress about a few months ago and unfortunately last week my bag was ****** with my personal belongings and the Truworths slip that I was given when I lost my bag was there.

So today I went there with my ID and explained to the lady what had happened (she said her name is Sizakele when I asked, she didn’t have a name badge on), I wanted to take my lay bye out/pay it off and she said there’s nothing that can be done. And I asked if I’d be refunded the money that I’ve already paid and she said now, I will forfeit it.

I asked what’s the point of asking for an ID document when you are making the lay bye if you don’t get any assistance when you loose the slip and she said unfortunately that’s the process.

I have been buying from Truworths as long as I can remember and I understand that there are processes in place but surely there can be a way of assisting a customer when she looses her slip when she has a lay bye with you or if not then surely you should be able to refund the person.

I feel that this is unfair treatment to your customers and I’m honestly not happy at all. I needed to wear the dress today at my son’s party