aJ
aveer J
1 reviews | Active since Feb 2018
15 Jan 2020, 10:54
Truworths Eastgate
Truworths Eastgate has the most unfriendly and rude staff from the jewelry dept to the shoe dept and lastly the cahiers whom are just as bad. my experience comes from a purchase and returns at the retailer. huge markups, low quality goods and lasty bad customer service. absolutely appauled by the staff of Truworths Eastgate.
Helpful (0)
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Replies (3)
Truworths's replyOfficial
15 Jan 2020, 12:32We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply15 Jan 2020, 12:32
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
aJ
aveer J's updateReviewer Update
15 Jan 2020, 12:51Thank you
much appreciated
much appreciated
aJ
aveer J's update15 Jan 2020, 12:51
Reviewer Update
Thank you
much appreciated
much appreciated
Truworths's replyOfficial
22 Jan 2020, 08:20Thank you for your post.
Our Management teams and consultants are mandated to uphold the international service standards we expect from all staff as well as portray a professional behavior at all times. We are therefore concerned to hear about your experience and escalated this matter to the relevant Store Manager to attend to.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team
Our Management teams and consultants are mandated to uphold the international service standards we expect from all staff as well as portray a professional behavior at all times. We are therefore concerned to hear about your experience and escalated this matter to the relevant Store Manager to attend to.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team
Truworths's reply22 Jan 2020, 08:20
Official
Thank you for your post.
Our Management teams and consultants are mandated to uphold the international service standards we expect from all staff as well as portray a professional behavior at all times. We are therefore concerned to hear about your experience and escalated this matter to the relevant Store Manager to attend to.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team
Our Management teams and consultants are mandated to uphold the international service standards we expect from all staff as well as portray a professional behavior at all times. We are therefore concerned to hear about your experience and escalated this matter to the relevant Store Manager to attend to.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team