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alishacoetzee A

1 reviews | Active since May 2016

12 Feb 2019, 11:57

Truworths Downsizing their clothing - Horrible and Negative

Truworths, I am very concerned. I am a loyal customer and almost always just shop at your store. I have been struggling more and more recently to find clothing that fits. Now the first thing that pops in my mind is that my body is the problem. But is it really? My size 32 jeans that i bought years ago fit until this day. I recently had to up a size to a 34 as the new 32 sizes did not fit. Yesterday I went to fit a pair of jeans and all of a sudden the 34 also did not fit, it did not even go past my knees. I placed my 34 size jeans on the floor and the new pair right on top. There is a huge difference and size and my body is not the problem. How long until there are no sizes left for us and until it only caters for very small people. How many girls have been beating themselves up thinking they have gained weight whilst it was Truworths downsizing everything. This is not a very body positive and realistic store to shop at. I no longer enjoy my experiences with your store and will now stop shopping there entirely. The photos will be available at your request and for the public as well.

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Replies (1)
Truworths
Truworths's reply14 Feb 2019, 13:14
Official
 Thank you for taking the time to communicate your thoughts on our current ranges and sizing. 

At Truworths, we pride ourselves on offering merchandise and service of international standards to our fashionable, quality-conscious customers. 

Upon receipt of your post, we have escalated your concerns raised to the relevant department and confirm that contact has been made with you in this regard. 

It is great to get feedback from customers as we are happy to improve and remain fashion relevant. We wish to apologise for any frustration and inconvenience caused as a result of this matter, 

Should you have any queries, concerns or suggestions, please contact us directly on *** or via email ***

Kind regards, 

Truworths Online Team