Truworths doesn't value their customers...it's bad

I bought a dress at Truworths Blue Route Mall in cape Town last year we were having a vacation with friends and we decided to go yellow. As I didn't have a yellow dress with me I had to buy one. I got one at truworths for R550, a yellow Basix dress with side pockets and buttons on the front. I loved it. We went out and came back. Coming back home, after doing laundry I noticed a factory fault on the front of the dress, under the buttons. The seam was made too small and was ironed that I couldn't notice it but now after washing it, it showed. I took the dress to Truworths kwaBhaca Mall and a lady, dark chubby lady told me there is nothing they can do as I have already worn the dress and that warranty is only on shoes. I explained to her that it was well ironed and not showing the fault.

When I was driving back home I called Truworths customer care and the lady on the phone suggested I take the dress back to the store and request to speak with the manager.

I had to drive back to the store and the manager had no problem in exchanging the dress or full refund but she wanted a slip. I didn't have. When I bought the dress, it was fine and fitted me just perfectly so I had no reason to keep the slip.

And because I bought the dress cash, she said she couldn't help unless I had purchased it on account which I do not have.

I am now stuck with their yellow dress. And pitting salt on the wound is the fact that I had to drive several times to the store for one thing...that is not even sorted as I am sitting here.

Truworths and her staff are very inconsiderate! Who keeps a slip after buying something they're happy with? The seam shows...it's not my fault but theirs. Is this how you guys treat all your customers or is it just me? I am so so disappointed.