Truworths does not need business

I previously had a Truworths account which has become dormant due to not using it , and decided to reapply online.<br> I app**** the 11 November , i was advised on the 13/11/ as needing payslip and ID docs , i then sent off the payslips etc on the 13th , i followed up on the 19th with an email , with my original documents still attached , only to be advised on the 20th by a Charmaine that the documents were not received. I need to reiterate that she rep**** to an email that has the documents attached. I responded the same day , and to date have not heard anything.<br> Two days ago i emailed customer care and i still haven't heard anything. In this economic climate , one would think Truworths needs good business , clearly not !!!<br> <br> <br> <br> <br> <br>