1 reviews | Active since Jul 2015
TRUWORTHS DOES NOT DELIVER ON TIME _ EVER
This is the second time it has happened to me. I order my foundation online @ Truworths , as it is most convenient and saves me time. I placed an order on the 07/07/2015 , and was told the product will reach me in 3-4 working days. I am currently still waiting on my item. <br> I phoned the customer care line several times , and all they tell me , is what I already know. That the parcel has not reached me yet. Yesterday ( 14/07/2015) , I phoned again , just to hear they located my parcel in Menlyn ( Gauteng) , and I am in George ( Western Cape ). Their response was that they would cancel the delivery fee of R40.00 , just like last time , as if someone who shops at Truworths can't afford a delivery fee of R40.00? This solution definitely does not sooth my tears. . Now if this is how long a customer has to wait , to receive a parcel they ordered online due to the time efficiency , convenience then what is the point?<br> I can just as well go to the shop myself. <br> I am deeply disappointed in the service ( if any at all ) I received from this company the last week and a half , and would expect world standard service from a world renowned retail shop.<br> <br> <br> Very unhappy customer.
At Truworths, we strive to offer an efficient and effortless online shopping experience.
As we were concerned to hear about the service described in your post, we immediately conducted an enquiry into this matter.
We established the delay in both deliveries was caused due to an error on the part of our couriers. As we mandate all companies contracted by Truworths to uphold our high service standards we brought this matter to the attention of the relevant management team.
We confirm that we attempted to contact you, however could not provide a full explanation due to a connection error. We have subsequently sent an email to your confirmed email address, and are currently awaiting your response.
We wish to thank you for bringing your recent experience with our Fashion Delivery service to our attention as this allows to improve on the service we offer to our customers.
We trust that we have adequately responded to your query and apologise for any inconvenience caused as a result of this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we strive to offer an efficient and effortless online shopping experience.
As we were concerned to hear about the service described in your post, we immediately conducted an enquiry into this matter.
We established the delay in both deliveries was caused due to an error on the part of our couriers. As we mandate all companies contracted by Truworths to uphold our high service standards we brought this matter to the attention of the relevant management team.
We confirm that we attempted to contact you, however could not provide a full explanation due to a connection error. We have subsequently sent an email to your confirmed email address, and are currently awaiting your response.
We wish to thank you for bringing your recent experience with our Fashion Delivery service to our attention as this allows to improve on the service we offer to our customers.
We trust that we have adequately responded to your query and apologise for any inconvenience caused as a result of this matter.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn