Truworths Dissappointing Quality

What a terrible experience I have had with Truworths, we received a gift - a black Uzzi jacket from a friend - not even a month past and the section that holds the belt broke, simple we sowed it back. Then after one wash the stitching comes loose by the pocket.

Initially I thought the item was bought by Markhams and they were so friendly ready to assist saying no problem bring the item in we will exchange it for the exact same item and size but one that wouldn't break. I brought the item in to Markhams and they were about to change the item and then informed me the item was bought at Truworths.

I went to Truworths with the same issue and they said no they can only get back to me in a weeks time as I didn't have a slip since it's a gift. I then waited just over a week and they said I need to bring the item in for quality control - I brought it in and after another week I get the feedback that its not a manufacturing fault... So basically you telling me as the client I'm lying... And that the stitching did not get loose after one wash... That we intentionally loosened the stitching...

I am really disappointed, considering how much you pay for clothes at Truworths to receive such bad quality and Truworths refusing to acknowledge that the garment wasn't stitched properly.

I didn't have a receipt as it was a gift and said I can request the person to draw a bank statement to show that they purchased the item however it will be a real inconvenience but what's the use considering they just leaving the faulty garment with us, and I'm not the first one to experience this, my sister had the same issue with several items but luckily she bought it on account it was easy to track.

Definitely last time I purchase from Truworths and I will be sure to warn every one I encounter about there quality and that they do not take accountability for faulty items.

Like I said we simple want the exact same item and size... Nothing more but that's too much to ask - even though it's definitely bad workmanship we as the client have to suffer...