Truworths disgusting Customer Service

I am HORRIFIED at the level of service experienced both in-store and on your customer care line! I got a message to say my online order was part delivered in store while at another store in the same mall. I went to Truworths to collect and stood in line for 10 minutes because there was only 1 cashier (always the case), while 3 staff members were walking around aimlessly at the office area. I explained I was limited in time as I had a client and they said a few minutes. After 10 minutes with no order and no correspondence I asked for my ID back & the supervisor said a few minutes. Still nothing and now having had to tell my client I was running late, I asked the supervisor to write down her name. The manager then came out and I relayed my story and she said she’d get the order. 7 minutes after being in the back, she came out and asked the order number???? When I asked her to write down her name & surname she rep**** ‘Given’. When I asked her to write down name & surname again, she rudely told me ‘there is only one Given in this store’ and walked away. I then called customer care, relayed the whole story and got put on hold for 10 minutes for online division. I put the phone down. I then called back and relayed my story AGAIN and once through to online, the consultant told me she can’t change delivery to come directly to my home (so I could avoid another 30 minutes waste of time trying to collect in store. She told me it will be delivered to the store and the store manager can decide if they will deliver to me!!! Really Truworths? This is how you treat account holders who by the way NEVER miss payments!!! Disgusted