1 reviews | Active since Sept 2016
Truworths didnt debit on time and now my credit score is reflected
<p>Truworths did not debit my account when they were suppose to and they stated as per one of there call agents that they had a bank issue, which isnt my fault at all. now my credit score has gone down just because of that! i really do not like that, they need to get there ass into gear and clear my record!!!!! **** service when trying to call and sort it out, no one can help!!!!!!!</p>
Thank you for your post and allowing us the opportunity to attend to your query.
We have investigated your concerns and established that due to a technical error on our side your debit order was not processed for the month in question. We can confirm that the error has been fixed and going forward should be processed as per your instruction.
Subsequent to our recent telephonic conversation, we once again apologize for your experience in this regard and can verify that an instruction has been sent to all credit bureaus to update your payment profile for the affected month.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
We have investigated your concerns and established that due to a technical error on our side your debit order was not processed for the month in question. We can confirm that the error has been fixed and going forward should be processed as per your instruction.
Subsequent to our recent telephonic conversation, we once again apologize for your experience in this regard and can verify that an instruction has been sent to all credit bureaus to update your payment profile for the affected month.
Kindest regards,
Truworths Online Team