1 reviews | Active since Dec 2012
TRUWORTHS DECEIVES ITS CUSTOMERS
On the 1st of July 2015 I went to Truworths Menlyn to buy Pyjamas Both the top and bottom were R520 in total. First I paid R500 to my account having received an SMS stating that my installment was R312. I then gave him the items, so that he can put it on my Truworths account. The gentleman told me that I had no credit and that I have exceeded my limit with about a thousand rands. From the message I received from Truworths my limit was R3600, Before the limit was R3600 it was at R2500 and I received an SMS that my limit has been increased to R3600 and I have to take my Truworths card and my ID to the store to activate the increase. Which I did. On my last purchase before the 1st of July 2015 I was left with buying power of about R1 200. On the 1st of July to my surprise I was told that I have exceeded my limit. i tried to understand how can one exceed their limit, as the word says a LIMIT meaning you cannot go above the level. i was told that i was given a cushion increase meaning my limit was increased for a few hours without my consent, moreover that without my knowledge. I was told the cushion limit only exist for a few hrs, I had the lmt 4 d. DECEPTION - AWAY WITH CUSHION LIM
Thank you affording us the opportunity to respond to your concerns.
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/ she sign the docket authorizing the purchase.
We verify that this was this docket was presented and signed by you on the day of your purchase on 09 July 2015 during which, you confirm having requested a temporary increase in your credit limit as reflected on the copy of your till slip in order to finance the transaction.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you affording us the opportunity to respond to your concerns.
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/ she sign the docket authorizing the purchase.
We verify that this was this docket was presented and signed by you on the day of your purchase on 09 July 2015 during which, you confirm having requested a temporary increase in your credit limit as reflected on the copy of your till slip in order to finance the transaction.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn