Truworths damaged and dirty item received after online order

am writing to express my disappointment with the recent online order I collected from your store at Somerset Mall, Somerset West, yesterday.

Upon inspecting the item, I noticed significant damage – there is a black marker stripe on the left upper arm in the shape of the number "1," the item is dirty, and the threads are noticeably loose. This falls far below the standard of quality I expected from Truworths, and it has left me quite dissatisfied.

I have attached pictures item ordered.

Unfortunately, this situation is particularly inconvenient for me as I have a very important meeting for which I had planned to wear this specific item. Regrettably, the condition of the product makes it impossible for me to do so.

I kindly request your prompt attention to this matter. I would appreciate it if you replaced the damaged item. Your assistance in resolving this issue expediently would be greatly appreciated.

It is pathetic that Truworths require from me as a loyal consumer to keep driving from store to store to correct their faults, as was told by customer care.

When I buy an item, it should be brand new, as displayed in the details. I did not know Truworths was in the business of trading second-hand clothing at new prices?