AG
Aneesa G
1 reviews | Active since Sept 2022
01 Oct 2022, 07:27
Truworths
Dissatisfied with truworths online. Placed order on 19 Sept. Never received the order. 1 week later I had to call in to say no order received but truworths did absolutely nothing to resolve the query. I had to call everyday for them to do something only to find out the dress will delivered by 2 nd Oct that's after my daughter birthday party. I'm already billed for item that I didn't even get N charged a R60 delivery fee. It's was their mess up but didn't bother to sort out unless I called. I finally had yo cancel the order n request a refund.
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Replies (3)
Truworths's replyOfficial
04 Oct 2022, 09:29 Hi Aneesa
Thank you for your post. We are sorry to hear about your experience.
We have escalated your complaint to the relevant department to investigate and will be in contact with your regarding a resolution
Kind regards,
Tania
Truworths Customer Service Team
Thank you for your post. We are sorry to hear about your experience.
We have escalated your complaint to the relevant department to investigate and will be in contact with your regarding a resolution
Kind regards,
Tania
Truworths Customer Service Team
Truworths's reply04 Oct 2022, 09:29
Official
Hi Aneesa
Thank you for your post. We are sorry to hear about your experience.
We have escalated your complaint to the relevant department to investigate and will be in contact with your regarding a resolution
Kind regards,
Tania
Truworths Customer Service Team
Thank you for your post. We are sorry to hear about your experience.
We have escalated your complaint to the relevant department to investigate and will be in contact with your regarding a resolution
Kind regards,
Tania
Truworths Customer Service Team
Truworths's replyOfficial
05 Oct 2022, 12:08Hi Aneesa,
We wish to confirm that we have attempted to contact you and we have been unsuccessful. The fact that your order went horribly wrong is unacceptable and we take we take full responsibility for. Please provide us with convenient time to call.
We can confirm that your dress was credited from your account and your delivery fee reversed.
On behalf on Truworths, please accept our sincerest apologies for the inconveniece and frustration caused.
Kind regards,
Tania
Truworths Customer Service Team
We wish to confirm that we have attempted to contact you and we have been unsuccessful. The fact that your order went horribly wrong is unacceptable and we take we take full responsibility for. Please provide us with convenient time to call.
We can confirm that your dress was credited from your account and your delivery fee reversed.
On behalf on Truworths, please accept our sincerest apologies for the inconveniece and frustration caused.
Kind regards,
Tania
Truworths Customer Service Team
Truworths's reply05 Oct 2022, 12:08
Official
Hi Aneesa,
We wish to confirm that we have attempted to contact you and we have been unsuccessful. The fact that your order went horribly wrong is unacceptable and we take we take full responsibility for. Please provide us with convenient time to call.
We can confirm that your dress was credited from your account and your delivery fee reversed.
On behalf on Truworths, please accept our sincerest apologies for the inconveniece and frustration caused.
Kind regards,
Tania
Truworths Customer Service Team
We wish to confirm that we have attempted to contact you and we have been unsuccessful. The fact that your order went horribly wrong is unacceptable and we take we take full responsibility for. Please provide us with convenient time to call.
We can confirm that your dress was credited from your account and your delivery fee reversed.
On behalf on Truworths, please accept our sincerest apologies for the inconveniece and frustration caused.
Kind regards,
Tania
Truworths Customer Service Team
AG
Aneesa G's updateReviewer Update
05 Oct 2022, 12:15You can call anytime. Apologies my phone was on charge
AG
Aneesa G's update05 Oct 2022, 12:15
Reviewer Update
You can call anytime. Apologies my phone was on charge