1 reviews | Active since May 2018
Truworths Cresta pathetic service
I have purchased a shoe in Feb 2018 and in April 2018 the back of the shoe came apart. But the Management of the Truworths Cresta Branch refused to refund me after I paid cash with proof from my bank statement. They took my shoes kept it for five days.Forcing me to purchase even if I don't want any thing Their service is pathetic o rate them 0 they have my shoes
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that he has been liaising with you regarding your concerns raised.
We acknowledge your frustration regarding this concern, but are pleased that it is being attended to. We trust that the matter will be acceptably resolved shortly, and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that he has been liaising with you regarding your concerns raised.
We acknowledge your frustration regarding this concern, but are pleased that it is being attended to. We trust that the matter will be acceptably resolved shortly, and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team