1 reviews | Active since May 2016
TRUWORTHS CREDITING ITEMS THAT I DID NOT ORDER
<p>I wanted to order from Truworths online, but I had to open an account, so I went in to a branch and opened an account. Last week I placed an order online for 2 items - one sweater and boots. Yesterday, they delivered TWO sweaters and credited both to my account. I phoned customer care and the lady informed me that the second sweater would be collected and credited back to me. I then get an sms saying the boots will not be delivered because the incorrectly credited sweater has left me with insufficient credit for the item that I ACTUALLY ORDERED. I phoned customed care AGAIN and was informed that I would have to have that item credited first before anything can be done. This is ridiculous. How is a mistake on Truworths' part MY FAULT? Why must I wait days/weeks for an item to be collected or take it to a Truworths myself for an item that was *******ly credited to my account?? Truworths also never gave me the R750 vouchers that they promise to new clients. And never responded to any requests I've sent from their website. </p>
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize for this.
We have investigated the concerns raised in your post and conducted an investigation into this matter. Whilst your order was correctly processed the store where the garment was sourced from regretfully duplicated your order as such two items were sent to you.
We have discussed this matter with the manager of the store, who will address your concerns with the staff members and remind them of the importance of accurately processing fashion deliveries.
We can verify that we have contacted you in this regard and were able to adequately resolve this matter for you.
We wish to also thank you for bringing this matter to our attention as it allows us the opportunity to address matters of concern to ensure continuity in our high service standard.
Yours sincerely,
Truworths Online Team
We acknowledge your dissatisfaction regarding your recent Fashion Delivery experience and sincerely apologize for this.
We have investigated the concerns raised in your post and conducted an investigation into this matter. Whilst your order was correctly processed the store where the garment was sourced from regretfully duplicated your order as such two items were sent to you.
We have discussed this matter with the manager of the store, who will address your concerns with the staff members and remind them of the importance of accurately processing fashion deliveries.
We can verify that we have contacted you in this regard and were able to adequately resolve this matter for you.
We wish to also thank you for bringing this matter to our attention as it allows us the opportunity to address matters of concern to ensure continuity in our high service standard.
Yours sincerely,
Truworths Online Team