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Charmaine C

1 reviews | Active since Nov 2010

03 Feb 2021, 09:53

Truworths consultant have to be fired, or taking the matter to court

The consultant that phoned me refused to tell me her name, and was asking me about my spending habits - and when I said it has nothing to do with her, she put the phone down in my ear before threatening me and said she is giving me over to the lawyers. She didn’t even give me chance to speak. I recorded the phone call and will take this matter further.

My account was in a R 1,000 credit for more than a year, where I struggled to get my money back, so I bought on my account. Now because I was unemployed at that time, the lady is literally YELLING at me why did I spend money on my account when I was unemployed, but I was in R 1,000 credit and it cost more than R 1000. I’m only R 2,000 outstanding on my account, with a credit limit of R 18,000.00 It has absolutely nothing to do with her, my spending habits, and I will take her to court personally for threatening me over the phone.

This is UNACCEPTABLE.

I am ashamed for Truworths part that they have employed such a terrible employee.

Kindly give me the details of the consultant - and please listen to the recording.

This matter needs to be escalated, and I need the consultant details urgently, nobody speaks to me like that.

I am very disappointed in Truworths, and will close my account and encourage the rest of the people to do so.

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Replies (3)
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Charmaine C's update04 Feb 2021, 11:50
Reviewer Update
The consultant that phoned me refused to tell me her name, and was asking me about my spending habits - and when I said it has nothing to do with her, she put the phone down in my ear before threatening me and said she is giving me over to the lawyers. She didn’t even give me chance to speak. I recorded the phone call and will take this matter further.

My account was in a R 1,000 credit for more than a year, where I struggled to get my money back, so I bought on my account.
Now because I was unemployed at that time, the lady is literally YELLING at me why did I spend money on my account when I was unemployed, but I was in R 1,000 credit and it cost more than R 1000. I’m only R 2,000 outstanding on my account, with a credit limit of R 18,000.00
It has absolutely nothing to do with her, my spending habits, and I will take her to court personally for threatening me over the phone.

This is UNACCEPTABLE.

I am ashamed for Truworths part that they have employed such a terrible employee.

Kindly give me the details of the consultant - and please listen to the recording.

This matter needs to be escalated, and I need the consultant details urgently, nobody speaks to me like that.

I am very disappointed in Truworths, and will close my account and encourage the rest of the people to do so.
CC
Charmaine C's update04 Feb 2021, 12:02
Reviewer Update
I need everybody who is unemployed to know that if you have an account at Truworths, there is a “insurance” component included in the fees, for when you get retrenched, the account is written off. That was done when the account was opened originally.
So if you send your Retrenchment papers to them, they have to write off the debt.
But they will never let you know that, they would rather threaten you, than be honest.
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Charmaine C's update07 Feb 2021, 13:35
Reviewer Update
I written multiple reviews for their rude, unacceptable, inexperienced staff, but it’s been ignored TOTALLY.

I have the recording of the conversation - and now CONVENIENTLY they are ignoring me.
And I want to take this further with lawyers involved, and now they are conveniently quiet.

I will not leave this be, so you can ignore me, or face me, like a REAL MAN / BUSINESS - it shows the incompetence of Management, afraid to face me with their staff’s behavior. ***ards.