TRUWORTHS CONDONE BAD CUSTOMER SERVICE

I WILL NEVER STEP FOOT INTO A TRUWORTHS STORE AGAIN, MOST SPECIFICALLY THE KOLONADE BRANCH UNTIL SUCH TIME THAT A SENIOR MANAGER CAN PROVE TO ME IN WRITING THAT THEIR CONDESCENDING, UNTRAINED, ARROGANT AND ****** STAFF HAVE BEEN DEALT WITH AND THAT I ATTAIN A LETTER OF APOLOGY FROM SENIOR MANAGEMENT REGARDING THEIR STAFF BEHAVIOR, NOTWITHSTANDING A LETTER FROM THE STAFF MEMBER IN QUESTION ALSO ADDRESSED TO ME.

1. I have a Truworths account, for almost 2 years, have NEVER had a permanent card, despite ordering 4. 2. I added my wife as a secondary account user by submitting her ID in the very branch. 3. My wife has been purchasing on this account without hassles until today. 4. My wife wants to purchase to the value of over R2K. 5. Karabo the cashier states account blocked and my wife not on the account in a very condescending manner. 6. Karabo calls head office speaks to Malika, who states there is an email from customer stating wife must be removed and blocked. Please provide such email to me as evidence. 7. Wide states incorrect and maikeike refuses to speak to my wife,refuses to call me as account manager. 8. Karabo attitude gets worse and more condescending. 9. Wife calls me, I ask them to show me a copy of my wifes ID submitted in store. They now cannot locate the same. This is a breach of popia and I want proof as to where that ID went, failing which I will also lay a complaint at NCR. 10. Wife states to Karabo husband on way, Karabo laughs in wife face. 11. I call customer services, put on hold for 20 minutes before Zain comes on. 12. Zain states there was an error caused by Dapheney and that she blocked the account. Who authorized this block and why is Dapheney *********** as such. I want evidence of this. And a written apology by the head of her department. 13. Store manager is NEVER present in store. Previously had issues. Now get stand in manager,who's totally overwhelmed and a headless chicken. 14. I want the consultant who disrespect my wife to come help me, get told she said to wait as she's on lunch. 15. Zain helpful but account didn't work unless I sign showing my wife still blocked. Want evidence of who authorized block. 16. Karabo comes back from lunch with a male in toe starts to swear and threaten me, how funny. So Karabo is a scared individual that must bring her partner with. 17. Karabo has blatently **** about account. 18. I've been paying my account diligently each month and yet I'm treated like **** by truworths. 19. IT'S CLEAR AS DAYLIGHT THAT TRUWORTHS DOESN'T VALUE CLIENTS. 20. CLEAR AS DAYLIGHT THAT TRUWORTHS CONDONES THIS BEHAVIOR AND INCOMPETENCE BY THEIR STAFF. 21. 2 HOURS 37 MINUTES OF PHONE CALLS AND TRYING TO GET TRANSACTION DONE PROVES UNSUCCESSFUL. 22. TRUWORTHS MANAGEMENT DOESN'T CARE. 23. STORE STAFF REFUSE TO PHONE REGIONAL AND AREA MANAGER. THIS PROVES THAT THEY ARE HIDING THEIR INCOMPETENCE AND CONTINUES DECEIT. 24. NEVER IN ALMOST 2 YEARS OF HAVING THIS ACCOUNT HAS IT BEEN A JOYOUS PURCHASE EXPERIENCE IN THIS STORE, NOTE I ONLY EVER SHOP AT THIS STORE. 25. THIS STORE REQUIRES RAPID MANAGEMENT INTERVENTION 26. TRUWORTHS HAS LOST A CUSTOMER FOR LIVE, AT THIS POINT I'M ALMOST NOT WANTING TO PAY THE ACCOUNT AND HAVE IT HANDED OVER AS I JUST WANT TO GET AWAY FROM TRUWORTHS DUE TO THE MERE ACCEPTANCE BY MANAGEMENT THAT THEY CONDONE AND ACCEPT THIS TYPE OF STAFF. 27. I WISH TRUTHFULLY THAT I NEVER OPENED THIS ACCOUNT.

I will gladly pay this account up and legitimately never make use of it. Truworths can shove this account up their backside.

I will never want to engage with truworths again unless it is proven beyond reasonable doubt that the staff have been dealt with and that truworths can confirm in writing that I will not be subjected to the same again.

Additionally, I will NEVER step foot in this store again until such time that a SENIOR Manager shops with me and sees what I am subjected to and then takes immediate action on the spot.

Truworths, thank you for proclaiming I am a loyal customer,but sadly I've never been a loyal customer with your perception of this type of service.