CR
Celeste R
1 reviews | Active since Jun 2015
30 Jun 2015, 08:39
Truworths complaint
My mom passed away in May with a few accounts but NO debt. I have contacted Truworths via telephone and they gave me the wrong fax number to submit her death certificate and id on 5 different occasions. That's if they know what to do with the information about a deceased account holder.<br> The outstanding amount on the card is R 0.00. I just want to close the account and receive confirmation thereof.<br> I am terribly glad I do not have an account with them and will never have. <br> The call centre agents are rude and unhelpful!!!<br> Edgars - no problems! Woolworths - no problems. Telkom - no problems
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Truworths's replyOfficial
01 Jul 2015, 14:46Hello Darfel,
Thank you for your post and allowing us the opportunity to attend to your concerns.
We wish to offer our condolences for your loss and our sincerest apologies for the service received from our Call Centre. Your experience mentioned in your post is truly unacceptable and will be brought to the attention of our Call Center Manager.
We do however confirm that following your telephonic conversation with one of our call center agents on 29 June 2015 a temporary block was placed on the account.
Subsequent to our recent telephonic discussion you informed us that you had sent an email to us on 30 June 2015, providing us with the required documentation. These documents were submitted to our Legal Department who has blocked the account and a closure letter will be issued to you via email.
We once again wish to apologise for your experience in this regard and hope that we were able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to your concerns.
We wish to offer our condolences for your loss and our sincerest apologies for the service received from our Call Centre. Your experience mentioned in your post is truly unacceptable and will be brought to the attention of our Call Center Manager.
We do however confirm that following your telephonic conversation with one of our call center agents on 29 June 2015 a temporary block was placed on the account.
Subsequent to our recent telephonic discussion you informed us that you had sent an email to us on 30 June 2015, providing us with the required documentation. These documents were submitted to our Legal Department who has blocked the account and a closure letter will be issued to you via email.
We once again wish to apologise for your experience in this regard and hope that we were able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
Truworths's reply01 Jul 2015, 14:46
Official
Hello Darfel,
Thank you for your post and allowing us the opportunity to attend to your concerns.
We wish to offer our condolences for your loss and our sincerest apologies for the service received from our Call Centre. Your experience mentioned in your post is truly unacceptable and will be brought to the attention of our Call Center Manager.
We do however confirm that following your telephonic conversation with one of our call center agents on 29 June 2015 a temporary block was placed on the account.
Subsequent to our recent telephonic discussion you informed us that you had sent an email to us on 30 June 2015, providing us with the required documentation. These documents were submitted to our Legal Department who has blocked the account and a closure letter will be issued to you via email.
We once again wish to apologise for your experience in this regard and hope that we were able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to attend to your concerns.
We wish to offer our condolences for your loss and our sincerest apologies for the service received from our Call Centre. Your experience mentioned in your post is truly unacceptable and will be brought to the attention of our Call Center Manager.
We do however confirm that following your telephonic conversation with one of our call center agents on 29 June 2015 a temporary block was placed on the account.
Subsequent to our recent telephonic discussion you informed us that you had sent an email to us on 30 June 2015, providing us with the required documentation. These documents were submitted to our Legal Department who has blocked the account and a closure letter will be issued to you via email.
We once again wish to apologise for your experience in this regard and hope that we were able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn