MD
Marilize D
1 reviews | Active since Nov 2019
01 Nov 2019, 08:52
Truworths client service - HORRID
I have been a very loyal client of Truworths for many years. This year in June I started hitting a financial rough patch but immediately phoned and made arrangements for all my accounts. I had to also stop my debit order with Truworths because they kept on increasing the amount when no purchases was even made. I have been paying the agreed-upon amount every month without fail, yet I am inundated with EXTREMELY RUDE calls and after making my payment this week, I received an SMS stating that we are handed over!? How does this work Truworths!? Is this the way you treat LOYAL customers!? Your customer service is absolutely HORRID! Also, if you do not stop this harassment I will be reporting this to the CDC.
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Replies (6)0
Replies (6)
Truworths's replyOfficial
01 Nov 2019, 10:10We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply01 Nov 2019, 10:10
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
MD
Marilize D's updateReviewer Update
01 Nov 2019, 10:36After this message I received three more threatening messages! How do you intend to address this!?
MD
Marilize D's update01 Nov 2019, 10:36
Reviewer Update
After this message I received three more threatening messages! How do you intend to address this!?
MD
Marilize D's updateReviewer Update
05 Nov 2019, 11:14So, it has been some days now! Still your horrid MBD affiliated company keeps on threatening me despite the fact that the account has been paid. How do you intend on contacting me to resolve this? Not once have I been asked to supply an account number or contact details.
Hello Peter, if 90% of customers do not find joy with Truworths, what is the next step?
Hello Peter, if 90% of customers do not find joy with Truworths, what is the next step?
MD
Marilize D's update05 Nov 2019, 11:14
Reviewer Update
So, it has been some days now! Still your horrid MBD affiliated company keeps on threatening me despite the fact that the account has been paid. How do you intend on contacting me to resolve this? Not once have I been asked to supply an account number or contact details.
Hello Peter, if 90% of customers do not find joy with Truworths, what is the next step?
Hello Peter, if 90% of customers do not find joy with Truworths, what is the next step?
Truworths's replyOfficial
06 Nov 2019, 08:43Thank you for your post.
Our intention with sending arrears correspondence to our customers is not to cause aggravation or offense of any kind. We send the correspondence to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
Following your recent telephone conversation with one of our consultants, we regret that you were not happy with the feedback provided.
We acknowledge your frustration and your concerns raised in this regard however hope that you will be able to perceive our stance in this matter, and trust that your account will be brought up to date by the payment due date.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kind regards,
Truworths Online Team.
Our intention with sending arrears correspondence to our customers is not to cause aggravation or offense of any kind. We send the correspondence to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
Following your recent telephone conversation with one of our consultants, we regret that you were not happy with the feedback provided.
We acknowledge your frustration and your concerns raised in this regard however hope that you will be able to perceive our stance in this matter, and trust that your account will be brought up to date by the payment due date.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kind regards,
Truworths Online Team.
Truworths's reply06 Nov 2019, 08:43
Official
Thank you for your post.
Our intention with sending arrears correspondence to our customers is not to cause aggravation or offense of any kind. We send the correspondence to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
Following your recent telephone conversation with one of our consultants, we regret that you were not happy with the feedback provided.
We acknowledge your frustration and your concerns raised in this regard however hope that you will be able to perceive our stance in this matter, and trust that your account will be brought up to date by the payment due date.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kind regards,
Truworths Online Team.
Our intention with sending arrears correspondence to our customers is not to cause aggravation or offense of any kind. We send the correspondence to inform customers on the status of their accounts and allow the opportunity for payment arrangements to be made, should it be required.
Following your recent telephone conversation with one of our consultants, we regret that you were not happy with the feedback provided.
We acknowledge your frustration and your concerns raised in this regard however hope that you will be able to perceive our stance in this matter, and trust that your account will be brought up to date by the payment due date.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kind regards,
Truworths Online Team.
MD
Marilize D's updateReviewer Update
06 Nov 2019, 08:58This response is UTTER *******.
Since I posted this on Hello Peter, NO-ONE has phoned me. I only still get really threatening SMS messages!!
Like I said, I have been a loyal customer for many years and in stead of running away from my responsibilities I immediately contacted you when we started going through financial problems and made an arrangement which I have been HONORING EVERY MONTH!
Your customer service is absolutely HORRID! Not once in this correspondence have you asked for contact details, or details of the SMS messages.
Since I posted this on Hello Peter, NO-ONE has phoned me. I only still get really threatening SMS messages!!
Like I said, I have been a loyal customer for many years and in stead of running away from my responsibilities I immediately contacted you when we started going through financial problems and made an arrangement which I have been HONORING EVERY MONTH!
Your customer service is absolutely HORRID! Not once in this correspondence have you asked for contact details, or details of the SMS messages.
MD
Marilize D's update06 Nov 2019, 08:58
Reviewer Update
This response is UTTER *******.
Since I posted this on Hello Peter, NO-ONE has phoned me. I only still get really threatening SMS messages!!
Like I said, I have been a loyal customer for many years and in stead of running away from my responsibilities I immediately contacted you when we started going through financial problems and made an arrangement which I have been HONORING EVERY MONTH!
Your customer service is absolutely HORRID! Not once in this correspondence have you asked for contact details, or details of the SMS messages.
Since I posted this on Hello Peter, NO-ONE has phoned me. I only still get really threatening SMS messages!!
Like I said, I have been a loyal customer for many years and in stead of running away from my responsibilities I immediately contacted you when we started going through financial problems and made an arrangement which I have been HONORING EVERY MONTH!
Your customer service is absolutely HORRID! Not once in this correspondence have you asked for contact details, or details of the SMS messages.
MD
Marilize D's updateReviewer Update
24 Jan 2020, 08:53And STILL it continues! I have received yet another bunch of threatening messages despite the fact that I have been paying my account ON TIME EVERY MONTH! @Hello Peter, where to next with a company that treats loyal and adherent customers like garbage??
MD
Marilize D's update24 Jan 2020, 08:53
Reviewer Update
And STILL it continues! I have received yet another bunch of threatening messages despite the fact that I have been paying my account ON TIME EVERY MONTH! @Hello Peter, where to next with a company that treats loyal and adherent customers like garbage??