Truworths Client care not providing feedback

On Sunday, the 18th of October 2020. I went into your store at the Richard's bay boardwalk mall and made purchases. Some of the products that I purchased were male fragrance for my fiance. When we got home and tried opening the fragrance,it just wouldn't separate from the box. We ended up ripping the box open. That's when we realized that one side of the perfume container was broken and had probably leaked and was stuck to the box. I contacted Truworths via email and received a response from Aashiqa and asked me to confirm my nearest store and I provided feedback. On the 23rd of November, I contacted them again to ask for a resolution and I have not received any feedback. I bought this fragrance on credit and I have never missed a single installment and this is the treatment I am getting.

I'm even considering closing off my account as I cannot pay for something that we did not use.

Definitely bad customer service from Truworths.