Truworths Church square
<p>In Wednesday the 14th of June 2017, I went to truworths church square as I was looking for make up. I have been a truworths account holder for close to 10 years now.</p> <p> </p> <p>So I was there for about 30 minutes and had received absolutely no assistance. I then went up to one of the ladies and requested to test a Revlon foundation, she then handed me a foundation (not a tester) and simply said this is your colour, and proceeded to chat to her colleague. I then asked her for a tester and she again said its your colour and continued her discussion.</p> <p> </p> <p>Needless to say I walked out with only a mascara as I could not purchase the foundation without having tested it. The only time I have been able to purchase make up from the section was after I had asked a friend to accompany me as I knew how the assistants were going to be. They assist no one they sit at the till and gossip.</p> <p> </p> <p>This behaviour has now become unacceptable and rather a bit offensive. I mean what is the point of going to a store were you cannot get assistance when you need it. I would not recommend anyone going there. </p> <p> </p>
Thank you for your post.
At Truworths, we mandate our staff to provide our customers with service of international standards and to always assist customers in an efficient and professional manner.
It therefore concerns us to read of your recent experience at our store. We immediately escalated this matter to the Manager of the store to investigate. We apologise for the manner in which you felt you were assisted on the day.
We believe that the Store Manager has contacted you to extend our sincerest apologies and has verified that this matter will be further addressed with the relevant consultants to ensure that our high service standards are upheld at all times.
We thank you for the feedback provided and encourage you to contact us on *** or via email on *** should you have any further suggestions or concerns.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths, we mandate our staff to provide our customers with service of international standards and to always assist customers in an efficient and professional manner.
It therefore concerns us to read of your recent experience at our store. We immediately escalated this matter to the Manager of the store to investigate. We apologise for the manner in which you felt you were assisted on the day.
We believe that the Store Manager has contacted you to extend our sincerest apologies and has verified that this matter will be further addressed with the relevant consultants to ensure that our high service standards are upheld at all times.
We thank you for the feedback provided and encourage you to contact us on *** or via email on *** should you have any further suggestions or concerns.
Yours sincerely,
Truworths Online Team