1 reviews | Active since May 2017
truworths cellphone
Good day i was bought a cellphone at truworths midrand as a gift for mother's day. i was assisted by Kutlwano. its a huawei p10 lite, which i was told that its a dual sim card phone as i needed a phone that takes two sim cards.
i went to truworths in johannesburg, and they told me if i had bought the phone by them they wouldve helped me. so they refferred me to mtn, where they confirmed that only p10's bought at telkom allows 2 sim cards. so i spoke to Kutlwano and told her that i need to return the phone as its not what i wanted. the phone was bought on 13-05-2018 its only 3 days. she told me i cant return it as they dont exchange cellphones. Can truworths kindly assist in this matter and give me my refund back please.
Regards.
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns raised were escalated for the attention of the respective Store Manager to investigate.
We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards, and that this has been communicated to you. As you were not pleased with the feedback provided, this matter was further escalated to the respective Area Manager, as well as the Regional Manager.
We confirm that this matter has in the interim been acceptably resolved, and that you have been informed regarding the outcome to your query.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns raised were escalated for the attention of the respective Store Manager to investigate.
We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards, and that this has been communicated to you. As you were not pleased with the feedback provided, this matter was further escalated to the respective Area Manager, as well as the Regional Manager.
We confirm that this matter has in the interim been acceptably resolved, and that you have been informed regarding the outcome to your query.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***
Kind regards,
Truworths Online Team