XL
Xander L
1 reviews | Active since Jun 2019
09 Sept 2019, 10:51
Truworths Call Center Agents
This morning I am seriously upset with the Truworths Collections department. I have made payment arrangements with a consultant 2 weeks ago and since then I get bombarded with call and sms's everyday. The agents are rude and I keep telling them every time to stop calling as I have made arrangements with them already. I don't know if it is the call center agents that's trying to be funny or just that they are so unorganized that they don't even know what's going on in their own company. You need to speak to your agents because it's a bit embarrassing.
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Truworths's replyOfficial
09 Sept 2019, 11:05We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply09 Sept 2019, 11:05
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
10 Sept 2019, 15:38Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. Following the communication you had with relevant Management, we can confirm that your concerns raised have been addressed and are pleased to confirm that this matter has been resolved.
We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. Following the communication you had with relevant Management, we can confirm that your concerns raised have been addressed and are pleased to confirm that this matter has been resolved.
We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply10 Sept 2019, 15:38
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. Following the communication you had with relevant Management, we can confirm that your concerns raised have been addressed and are pleased to confirm that this matter has been resolved.
We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. Following the communication you had with relevant Management, we can confirm that your concerns raised have been addressed and are pleased to confirm that this matter has been resolved.
We hope that we have adequately attended to your query, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team