Truworths Brits Mall Bad service

I am extremely disappointed in the way Truworths Brits Mall handled my query regarding my online order complaint. I placed an order about three months back, No.o***, which I partially received. I received an SMS notification that the last item was ready for in store pickup. When I got to the store the run around I got was embarrassing. Ultimately I requested for the supervisor, her name is Nhlanhla, if I remember well. What an inconvenience and waste of time. She was extremely rude and clueless.

She kept saying I should check other people’s orders on the system. That was so unprofessional. I am a customer l don’t want to know how the company operates. As a customer I am aware of how the business communicates with me as a customer not how it looks like on the system.

I have placed more than a handful of online orders with Truworths and I am fully aware of the process. It was totally unnecessary for her to explain to me how the system works. She kept saying I should have received a credit for the item, one minute she said it is still with the courier. I was adamant that it’s ready for pick up. Ultimately she said we should track it via Truworths WhatsApp. That was totally ridiculous, couldn’t she just take the details, follow up and revert to me? If has been a month since her response and I still haven’t received my item

Please I need my item and personal apology from her. She should also be empowered with customer training she is an absolutely embarrassment for Truworths standard.

Palesa ***