Truworths Brand Quality Poor

On 20 March 2018 I spend a R300 Gift Card + R110 additional for two Three Pack Brief's at The Kolonade Mall. To start off with the indication for size on the package is not correct. I wear size 33/34 and chose the Medium Pack. Only to find at home that they were to tight. I took the 2 packs to The Grove and after quibbling with the staff they eventually exchanged them for me for size Large. At first they did not want me to keep my receipts since it was exchanged, (Do not understand the logic) but did eventually get my receipt after more unpleasant quibbling. At home I found the one red pair had a hole in the back around the bum area. I then took this 1 red pair to Brooklyn branch where they refused to swap the red pair with another red pair from a package on the shelves. They insisted I return the full 3 pack to be accommodated with another pack. I "obediently" went back to the store with 3 Briefs in the package as "instructed" only to be told that the three I have put in the package are not how they come. The three different colors are not how they package them and have to come back with the other three also bought so that they can select the correct three that is suppose to go in the package together with the red one. At this stage I lost it and insisted they take a red one from a package on the shelve and exchange it with mine that has the hole. At last someone with some common sense (Common sense is a flower that does not grow in everyone's garden) swapped the red one for me. Now a week or so later I noticed the inside stitching pulling loose from one of the Brief's. This week I went to the Brooklyn Branch and spoke to the manager Jimmy, I told him that the Truworths brand has let them and me down and wish to bring back all six Brief's and get a total refund for my purchase. He advised me that they don't do exchange or refund for underwear. So, it is OK to spend R410 in exchange for poor quality I have experienced. This happened to me with a pair of Jeans some years ago where the button just ripped right out after using it just a few months. I vowed to never support Truworths Brand again. Since I got a gift card, I had no choice but to spend it with the store the gift card is from. Not a very good experience and the fact that the quality does not deliver to consumers satisfaction is very low on the priority list for staff working at Truworths. I want my money back for my 6 Briefs so that I can spend it where I can rely on the quality from experience.