LB
Lyn B
1 reviews | Active since Nov 2019
22 Dec 2021, 09:41
Truworths - blocked account after +25 years of paying on time
Today when I called the call center to find out if my account was blocked as I had another failed online purchase. It was confirmed that it was and the reason given was “high risk purchase” that I apparently made in June. SERIOUSLY!!! “ What the hell is a high risk purchase” I have been a loyal client for over 25 years - never missed a single payment. This is the last time I’ll spend a cent there.
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Truworths's replyOfficial
23 Dec 2021, 11:01Hi Lyn,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team
Truworths's reply23 Dec 2021, 11:01
Official
Hi Lyn,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team